As a company, we are committed to conducting our operations with honesty and integrity, and with respect for human rights and the interests of our employees and shareholders.
Betika! respects the legitimate interests of those with whom we do business, and who are affected by our operations.
The Betika! Code of Business Conduct sets out the basic principles which we expect all to comply across the Group. This is supplemented by more detailed policies and procedures in several areas which are communicated to employees as appropriate.
Legal Compliance
Shop and Deliver Limited seeks to comply with relevant laws and regulations which apply to our operations.
Bribery, Corruption, and or Fraud
We will not tolerate any forms of bribery, corruption, and or fraud. Employees should avoid accepting hospitality or gifts which might appear to be excessive or place them under any obligation or commitment.
Resources
Employees should preserve a distinction between the Group’s property and their own and should be careful not to abuse company assets for their own personal purposes.
Responsible Gambling
Shop and Deliver Limited appreciate that whilst, for most customers, gambling is an enjoyable leisure activity, for a very small number who experience problems gambling can cease to be fun. We encourage social responsibility within the betting and gaming industry and within our own organization. We provide training to our employees and expect them to follow the Group’s policies and procedures regarding responsible gambling.
Money Laundering and Proceeds of Crime
We take seriously our legal obligations regarding money laundering and handling the proceeds of crime and will comply with any relevant industry codes of practice. The Company has put in place internal controls and has provided the responsibility to a designated employee for overseeing the Group’s procedures in this area and relevant training is provided to our employees.
Diversity
We are committed to diversity in the working environment and will not tolerate harassment, discrimination, or victimization in the workplace. We will recruit, employ, and promote employees on the basis of their qualifications and abilities.
Working Conditions
We are committed to safe and healthy working conditions for our employees and expect our employees to comply with their own obligations in this area. We encourage our employees to maximize their potential by developing and enhancing their skills and capabilities and will provide training and development opportunities where appropriate.
Communications
We value open communication both internally and externally. We maintain good communications with employees through company-based information and consultation procedures and will listen to the views of key stakeholders. Employees should be honest and straightforward in all company communications.
Customer Service
We are committed to dealing with our customers in a fair, open and honest way, and to providing high standards of service. We will operate effective complaints procedures to deal with situations where those standards may not be met and will abide by the decisions of the Independent Betting Arbitration Service.
Regulatory Compliance
We will promote and defend the legitimate business interests of the Shop and Deliver Limited Group. We will co-operate with the Kenyan government, in the development of proposed legislation and other regulations which may affect our legitimate business interests. Shop and Deliver Limited will not make donations to political parties.
Community Policy
Shop and Deliver Limited believes in building sustainable long-term partnerships that support and make a positive difference in the communities in which we operate. As an absolute principle, our community policy is integrated with and indivisible from everything the business does to be successful.
Environment
Shop and Deliver Limited will work towards minimizing the environmental impact of our operations.
Competition
Shop and Deliver Limited believes in vigorous yet fair competition and support the development of appropriate competition laws. Shop and Deliver Limited companies and employees will conduct their operations in accordance with the principles of fair competition and all applicable regulations.